How do I access the educational materials for Indian Horse?
We sent the account information to the customer who placed the order in an email notifying them that their order is complete. The customer’s email is the login for the online educational portal at: https://education.indianhorse.ca
If that’s your email, you can also reset your password and gain access.
If somebody else at your organization placed the order, contact us to request to change it. Please provide the order number and what the new email for the educational portal should be.
I will be shipping to a reserve and require a GST exemption. What do I do?
Many of our film license have the option to select ‘on reserve’ from the ‘GST Exemption’ drop-down menu on the product page so you will not be charged. If you’re billing and/or shipping address is not on reserve, you will be asked to provide further documentation.
I require a purchase order or a one-off film license. How do I proceed?
Contact us for more assistance and give us the details of what you’re looking for. We can provide an invoice for payment.
How long will shipping take?
Shipping rates vary by location. We suggest allowing a minimum of 5 business days for urban centres and 10 business days for remote communities. If you have concerns about your product arriving in time, please contact us.
I need my order to arrive sooner. What can I do?
Please contact us to inquire about other shipping methods available (FedEx, etc). Extra charges will likely apply.
My order hasn’t arrived yet. Please help!
You can check your delivery date via the Canada Post tracking number that was sent to you by email. For urgent inquiries, please contact us.
My DVD isn’t working. What should I do?
We make every attempt to test the discs before shipping but issues can occur. Please be sure to test your discs as soon as they arrive and contact us immediately if you have any issues.
What is the difference between a community screening license and an educational license?
Community screening licenses typically only permit you to show the film once. Educational licenses include the rights to show the film an unlimited number of times in a classroom/institutional setting during the licensing period.